Ever Lodges & Camps Pty Ltd ACN 678 802 303, together with its related bodies corporate and related entities where applicable, is referred to in this Privacy Policy as Ever, we, us and our.
We respect your privacy and are committed to handling personal information responsibly, transparently and in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website at www.ever.au, make an enquiry, make or manage a booking, stay with us, participate in experiences or activities connected with your stay, communicate with us, subscribe to our communications, or otherwise deal with Ever.
It also explains how you can access and correct your personal information, make a privacy complaint, and contact us about privacy matters.
Where the General Data Protection Regulation, UK GDPR or another overseas privacy law applies to your interaction with us, we will take reasonable steps to comply with those laws in addition to our Australian privacy obligations.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
The kinds of personal information we collect depend on your relationship with us and may include:
Sensitive information includes information about health, racial or ethnic origin, religious beliefs, sexual orientation, biometric information and other categories defined by the Privacy Act.
We only collect sensitive information where it is reasonably necessary for our functions or activities and where we have your consent, or where collection is otherwise allowed by law. In an accommodation and hospitality context, sensitive information may include health information, dietary requirements, allergies, accessibility needs, mobility information, medical requirements, emergency support needs or cultural requirements that help us provide a safe and appropriate stay.
We will only use or disclose sensitive information for the purpose for which it was collected, a directly related purpose you would reasonably expect, or as otherwise permitted by law. We do not use sensitive information for direct marketing.
Where reasonable and practicable, we collect personal information directly from you. We may collect personal information when you:
If you provide personal information about another person, such as another guest included in your booking, you must take reasonable steps to make that person aware that you are providing their information to us, the purpose for doing so, and that they may access this Privacy Policy.
We collect, hold, use and disclose personal information for purposes connected with operating Ever and delivering our accommodation, hospitality and guest experience services. These purposes include:
Our website may use cookies, pixels, tags, scripts, software development kits, local storage and similar technologies. These technologies help our website function, remember preferences, measure performance, understand user behaviour, improve content, support security and deliver relevant advertising.
The technologies we use may include:
Some third party technology providers may combine information collected through our website with other information they hold, subject to their own privacy policies and settings. You can manage cookies through your browser settings and, where available, through privacy or advertising settings provided by the relevant platform. Blocking some cookies may affect website functionality.
Our website may be protected by Google reCAPTCHA or similar security tools. Use of those tools is subject to the relevant provider privacy policy and terms.
We may disclose personal information to:Ever Lodges & Camps Pty Ltd Privacy Policy
We take reasonable steps to ensure that third parties who handle personal information for us are subject to appropriate confidentiality, privacy, security and use restrictions.
We may disclose personal information to overseas recipients where this is necessary for our services, business operations or technology systems. Overseas recipients may include booking, payment, reservations, customer service, cloud hosting, software, analytics, advertising, support, consulting and other service providers.
The countries in which overseas recipients are likely to be located may include the United States, the United Kingdom, member states of the European Union, New Zealand, and any country relevant to your booking, stay, transfer arrangements, activity arrangements or support services.
Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information, unless an exception under the
Privacy Act applies. We may remain accountable under the Privacy Act for how an overseas recipient handles personal information in some circumstances.
Where we rely on your consent to an overseas disclosure in circumstances where the Australian Privacy Principle 8 accountability framework may not apply, we will seek to make that clear at the time consent is requested.
We may hold personal information in electronic systems, cloud platforms, email systems, databases, booking systems, document repositories and secure physical records.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include access controls, password protection, staff training, secure systems, encryption where appropriate, supplier due diligence, confidentiality obligations, monitoring, physical security and procedures for handling suspected data incidents.
No method of transmission or storage is completely secure. If you send information to us electronically, you do so at your own risk, although we take reasonable steps to protect information once we receive it.
We retain personal information for as long as it is reasonably needed for the purposes for which it was collected, including to provide services, manage guest relationships, comply with legal and accounting obligations, resolve disputes, protect our rights, support insurance and governance requirements, prevent fraud and maintain business records.Ever Lodges & Camps Pty Ltd Privacy Policy
When personal information is no longer required and we are not legally required or entitled to retain it, we will take reasonable steps to destroy it or de identify it.
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate and respond to it. Where the Privacy Act requires notification because an eligible data breach has occurred, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
You may request access to personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We will respond to access and correction requests within a reasonable period. We may need to verify your identity before responding. In some cases, we may refuse access or correction where the Privacy Act allows us to do so. If we refuse a request, we will provide written reasons unless it would be unreasonable or unlawful to do so, and we will explain available complaint pathways.
You may contact us if you have a concern or complaint about how we have handled personal information or if you believe we have breached the Australian Privacy Principles, the Privacy Act or another applicable privacy law.
Please include enough information for us to understand and investigate your concern. We will acknowledge your complaint within a reasonable time and aim to respond after considering the issues raised. In some cases, we may need to discuss your concern with you or ask for more information.
If you are not satisfied with our response, or if you do not receive a response within a reasonable period, you may contact the Office of the Australian Information Commissioner. The OAIC can be contacted through www.oaic.gov.au.
Ever provides accommodation and guest experience services that may involve children or young people staying with parents, guardians or other responsible adults. We do not knowingly collect personal information directly from children for marketing purposes without appropriate consent.
Where information about a child or young person is needed for a booking, stay, activity, dietary requirement, safety requirement, medical requirement or guest service request, we expect that information to be provided by a parent, guardian or authorised adult. We will handle that information with care and only for appropriate purposes connected with the booking, stay, experience, safety or legal obligations.
We do not currently use computer programs to make decisions, or to do things substantially and directly related to making decisions, that we reasonably expect would significantly affect the rights or interests of individuals.
If this changes, we will update this Privacy Policy to include the kinds of personal information used in those computer programs and the kinds of decisions made or substantially assisted by those programs, in line with Privacy Act requirements applying from 10 December 2026.
If you are located in the European Economic Area or the United Kingdom and the GDPR or UK GDPR applies to our handling of your personal information, you may have additional rights, including rights to lodge a complaint with a supervisory authority, request access, correction, erasure, restriction or objection in certain circumstances, and request data portability.Ever Lodges & Camps Pty Ltd Privacy Policy
Where we rely on consent for GDPR purposes, you may withdraw that consent at any time. Withdrawal will not affect processing that occurred before the withdrawal. In some cases, withdrawing consent may affect our ability to provide requested services.
Our website and communications may include links to third party websites, booking tools, payment services, social media platforms, maps, videos or other external services. We are not responsible for the privacy practices or content of those third parties. You should review the relevant third party privacy policy before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, services or privacy practices. The current version will be published on our website. The effective date at the top of this
Privacy Policy shows when it was last updated.
For privacy enquiries, access or correction requests, complaints, consent withdrawals, marketing opt outs or questions about this Privacy Policy, please contact:
Privacy Officer
Ever Lodges & Camps Pty Ltd
Level 1, 262 Marion Road
Netley SA 5037
Australia
Phone: +61 (0)8 7081 0000
Email: hello@ever.au