Ever Lodges & Camps Pty Ltd (‘EVER’) trading as Ever Lodges and any related entities (as that term is referred to in the Corporations Act 2001 (Cth)), collectively referred to as ‘we‘, ‘us‘ and ‘our’, are bound by the Australian Privacy Principles (‘APPs‘) contained within the Privacy Act 1988 (Cth) (‘Act’), and the General Data Protection Regulation (EU 2016/679) (‘GDPR‘). EVER is committed to the protection of your Personal Information in accordance with the APPs and the GDPR. This Privacy Policy describes EVER’s personal information handling practices and applies to each and every individual who uses EVER website(s) and or our Services. It explains in general terms how we collect, store, use and disclose your personal information, and sets out your right to request access to information that we hold about you.
This Privacy Policy will apply to any Personal Information you provide to us when making an enquiry, making a travel, accommodation or activity booking, using our Website(s) (ie ever.au or any other websites operated by us), under any agreement or arrangement that we enter into with you, or otherwise in the course of our dealings with you (‘Services‘)
By accessing and using our Website, by accepting the terms and conditions when making any booking through our Website(s) or otherwise, or by providing us with Personal Information or Sensitive Information, you will be deemed to have consented to us collecting, using and disclosing your Information (within and outside Australia) in accordance with this Privacy Policy.
If this Privacy Policy is not acceptable to you, please do not use our Website(s) or use our Services.
This Privacy Policy will also apply to any information that is provided to us by a travel agent or other third party in relation to your travel plans.
Personal Information has the meaning given in the Act but generally includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive Information is the information that we collect about you which may include health or other sensitive information, which is relevant to your travel, and activity plans. Under the Act, we are required to obtain your consent to the collection and use of any Sensitive Information. We will assume that you have consented to the collection, use and disclosure by us of any Sensitive Information, which you provide to us for the purposes set out in this Privacy Policy, unless you tell us otherwise.
Cookies are small text files that may be stored on your device by your browser when you visit our Website, which allow our systems to recognize your browser and record preferences and other information.
Services include all products, lodging, accommodation, activities, and interactions provided or coordinated by EVER, including tours & excursions, transportation, experiences, booking & concierge operations, reservation management, custom itinerary design, ticketing, and customer support inquiries and communications. Services also include Recreational Services under Fair Trading Act 1987 (SA) s 42 which consist of participation in: a sporting activity or similar leisure-time pursuit; or any other activity that involves a significant degree of physical exertion or risk and is undertaken for purpose of recreation, enjoyment or leisure.
We only collect Personal Information, which is necessary in connection with our business purposes and to provide you with the Services you require. We collect Sensitive Information only with your consent or as otherwise required or permitted by law.
For travellers, the purposes for which we collect Personal and Sensitive Information include:
For booking agents and activity providers, the purposes for which we collect Personal Information include:
The specific type of Personal Information collected and used by us varies according to the purpose for collection. However, in general this information includes:
Personal Information collected from Website:
Personal and Sensitive Information collected directly by EVER:
We collect most of the Personal or Sensitive Information we require directly from you by way of written forms, by telephone, in person, by our representatives, via our websites, or by written correspondence from time to time. We may also collect Personal Information about you from third parties, such as from people making travel bookings on your behalf, or from travel agents, booking agents, or travel representatives whom you have contacted regarding travel or accommodation arrangements.
Before providing us with any details about a guest / accompanying traveller you must ensure that the individual is aware of the disclosure of their information to us and the purposes for which the information is collected and used by us and the individual’s ability to request access to the information that we hold about them. Our Privacy Policy applies equally to any guest or accompanying traveller.
It is important that we collect the information we require about you. Without this information, we may not be able to provide you with our travel and accommodation information and booking services.
Before providing us with personal information about another individual, you must first ensure that the other individual is aware of:
If at any time you supply Personal Information to us about yourself or any other person (eg another person travelling with you or a photo you post, you represent (and we accept that information on the basis) that:
From time to time we may post surveys on our Website(s).
Visitors may wish to participate in a survey, promotion or competition.
The personally identifiable information (PII) we collect when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.
When you submit a review we collect your name or other identifier nominated by you, other personal details as may be provided by you and your comments. We may publish these details.
If a card payment occurring on our Website is disputed, we may request from the Supplier of the booked service a copy of the photo ID and other check-in details provided to them. This information may be used by us in connection with the dispute.
When you visit our Website, we record general information about your visit for statistical purposes. These statistics do not contain any PII.
We retain contact and booking details in the My Account section. This provides you with the ability to check on previous purchases, allows your information to be prepopulated ensuring a faster and easier booking process.
When you contact us for any queries, requests or for any other reason, we will collect contact information from you to suitably handle your request.
We may also use your information to provide you with updates and other information from time to time about travel, accommodation or adventure activities that can be booked through our Website and any other information about the goods, services and activities offered by us or third parties. You may notify us at any time if you do not wish to receive this information by clicking on the unsubscribe link within the email.
When you visit the Website, we record general information about your visit for statistical purposes. These do not contain personal information.
We will not disclose your Personal Information for a purpose other than those connected with the primary purpose of collection, as set out in this Privacy Policy. Such purposes may include disclosing your Personal Information to third parties in certain circumstances as follows:
Subject to the preceding paragraph, we will only transfer personal information outside of Australia in accordance with the APPs including:
Your information may be disclosed between EVER and any of its related companies, for the purposes set out in this Privacy Policy.
Sensitive Information is not used for marketing purposes
EVER may use and disclose Personal Information to provide you with information on offers, products and services offered by EVER and you expressly consent to us doing so. We may also provide you with information on other product and services offered by EVER, its partners or affiliates.
You may elect not to receive direct marketing communications from us by unsubscribing to electronic communications or following opt out instructions below. Please note that even if you have requested not to receive further marketing communications we may still continue to provide you with information about changes to our terms and conditions for the supply of goods or services, questionnaires and other factual information, as permitted under the Act.
We comply with the Spam Act 2003 (Cth) regarding direct marketing communications.
Our Website uses artificial intelligence (‘AI’) chatbots to assist with customer enquiries and provide information. When you communicate with our AI chatbot, the personal information you provide – including your messages, questions, and contact details – may be collected.
We use information collected through our AI chatbot:
Data collected by the chatbot may be retained and securely used as training data to improve the chatbot’s performance and the services we provide. We will only use or disclose your personal information for these purposes or as otherwise authorised by law, and in accordance with our privacy obligations.
If you require further information about our use of AI technologies, or how your personal information is handled in connection with our AI chatbot, please contact us using the details set out in this policy.
We may from time to time use Cookies to store your preferences, record session information and collect information on how you visit and access our Website. This information allows us to continually improve our services to provide you with a better overall experience.
The use of cookies is an industry standard and are generally used to improve the user experience. Cookies in and of themselves do not personally identify you, only your computer.
You may from time to time have third party’s advertisements and promotional content delivered to you to ensure that we are showcasing deals that are relevant to you.
Necessary Cookies
These cookies are necessary for our Website to function and as such are automatically installed. For example:
Preference Cookies
These cookies save your preferences for any customisation of the Website and are installed if you make a customisation.
Statistical Cookies
These cookies help us determine user behaviour on the Website by reporting on your session. These technologies do not cross-reference your browsing with data from other websites. If you are located in the European Economic Area, we ask each tool to only use a session cookie (ie. one that instructs the browser to clear it once you’ve finished your session).
Third Party Tracking/Marketing Cookies
These cookies cross-reference your browsing with data from other websites to provide us with more accurate aggregated reports and to enable us to serve you personalised ads, including ads based on your browsing behaviour on this Website. This functionality is aggregated: we do not use any provider that allows us to see your specific data or to create an ad specifically for you. If you are located in the European Economic Area, we do not use these cookies.
A/B Testing and Personalisation Cookies
These cookies allow us to improve our Website by consistently showing you the same variation of a website and seeing which variation engages users more. This functionality is aggregated: we do not use any provider that allows us to see your specific data or to create an ad specifically for you. If you are located in the European Economic Area, we do not use these cookies.
CRM and CRM-Like Cookies/Tracking
These cookies allow us to view some aspects of your website browsing behaviour on an individual basis. No providers we use store any personally identifiable data in the cookie, what’s stored instead is a pseudonymous identifier (eg. your account ID) which is then tied to any additional data on the provider’s end (ie. not in your browser or on the Website). If you are located in the European Economic Area, we do not use these cookies.
Most internet browsers will be set to automatically accept cookies when installed. You can manage or disable cookies through your browser settings and Cookies can be deleted at any time on your computer.
Our Website may contain links to other websites. We are not responsible for the privacy practices or the content of those other websites. We encourage that you read the privacy statements of any Linked Sites as their privacy policy may differ from ours
If at any time you no longer wish to receive any additional marketing or survey material from us or do not want your information disclosed for direct marketing or survey purposes, contact our Privacy Officer using the details below and we will remove your details from our marketing database.
Personal Information you provide to us may be stored on EVER’s members’ and/or its vendors’ servers in countries other than the jurisdiction in which your Personal Information was collected. The countries in which our current service providers store or process Personal Information include Australia, the United States, and member states of the European Union.
If you access another partner or service website (e.g. accommodation bookings, airline) from our Website(s), you may be transferring to another country and to a website over which we have no control and take no responsibility. If you provide Personal Information using a partner or service website, you do so subject to the privacy laws (if any) in that jurisdiction.
Similarly, if you request us to assist you with other goods or services, we may disclose your Personal Information to our agents, contractors, service providers and program partners who are located overseas when arranging or making inquiries in respect of those goods or services.
While EVER has privacy rules in place to protect your Personal Information, the overseas recipient may not be subject to privacy obligations or to any principles similar to the Act or the APP’s. It is possible that information will be transferred to a jurisdiction where you will not be able to seek redress under the Act and that does not have an equivalent level of data protection as Australia. The overseas recipient may also be subject to a foreign law which could compel disclosure of Personal Information to a third party, for example, an overseas authority.
We will not be accountable for how these overseas recipients handle your personal information. By providing your personal information to us, you consent to our disclosure of your Personal Information to these overseas recipients.
If you have any concerns regarding the transfer of your Personal Information overseas, or if at any time you wish to withdraw your consent, please contact our Privacy Officer.
Please note that if you withdraw your consent, we may not be able to provide the Services you have requested in whole or in part or those Services may be compromised or otherwise not function properly.
While we take such steps as are reasonable in the circumstances to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, no data transfer over the internet is 100% secure.
The open nature of the internet is such that information exchanged via the internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) Personal Information or Sensitive Information, it is sent at your own risk.
Similarly, if you access a partner or service website (e.g. hotel, airline) from our Website, you do so and provide Personal Information in accordance with the terms and conditions, and the privacy policy, under which the provider of that website operates.
EVER endeavours to keep our information systems and files secured from unauthorised access. Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.
When the Personal Information we collect is no longer required, we will remove or de-identify the Personal Information as soon as reasonably possible. EVER may, however, retain Personal Information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
In the event that we become aware of a data breach that is likely to result in serious harm to individuals (as defined under the Notifiable Data Breaches scheme in the Privacy Act), we will promptly assess the breach and, as required under the Act:
You may:
Request that we delete certain Personal Information or Sensitive Information, by contacting our Privacy Officer using the details below. We will take reasonable steps, consistent with our obligations under the Act to correct or delete that information if you so request. For security purposes, before we provide you with any Personal Information or Sensitive Information, we will ask you to provide evidence of your identity. We will ordinarily respond to a request for access within 30 days.
You may request the source of any Personal Information or Sensitive Information we collect from a third party. We will provide this unless under the Act or other law there is a reason for this information being withheld.
If the GDPR applies to our handling of your Personal Information, you also have the right to object to processing, to request that we restrict processing, and to request that we transfer your Personal Information to another organisation in a structured, commonly used, and machine-readable format.
If there is a reason under the Act or other law for us not to provide you with any of your Personal Information, we will give you a written notice of refusal setting out the reasons for the refusal (except to the extent it would be unreasonable or unlawful to do so) and advise you of the mechanisms available to you to complain about the refusal.
This Privacy Policy is current as of October 2026. We may review and update this Privacy Policy from time to time to reflect changes in the law, changes in our business practices, procedures and structure, and the community’s changing privacy expectations. While it is not generally feasible to notify you of changes to this Privacy Policy, the latest version of the Privacy Policy will be available on our Website at ever.au.
You can also contact our Privacy Officer to obtain the latest version of the Privacy Policy at any time.
You can contact us to:
You should also contact us immediately if you believe:
If your complaint is not resolved to your satisfaction, you may refer the matter to OAIC at www.oaic.gov.au.
If you are located in the European Economic Area or the UK, you may also lodge a complaint with your local data protection supervisory authority.
To request access to any Personal or Sensitive Information held about you in our records, to make a privacy related complaint, to obtain more information about this Privacy Policy or to enquire about privacy matters generally, please contact our Privacy Officer as follows:
The Privacy Officer
Ever Lodges & Camps Pty Ltd
Level 1A/262 Marion Road
Netley, SA 5037
Phone: +61 (0)8 7081 0000
Email: [email protected]